Student Acquisitions Advisor
|Location||Claremont, Western Cape, South Africa|
The Company Milpark Education is a tertiary institution unlike any other, and is focused on new ways of learning and challenging convention. Our offering ranges from undergraduate and postgraduate qualifications, to continuing education and corporate training. Our MBA programme has consistently ranked #1 Private MBA in South Africa. Our flexible learning platforms have provided students with an alternative to traditional universities by creating a quality education structure that is flexible yet disciplined.
The Milpark culture is based on 5 core values: -Providing quality education to our students
-Providing excellent customer service
-Working together with integrity and respect
-Taking personal accountability and responsibility
-Creating value for our stakeholders through
innovation and operational excellence
|Job Functions||Call Centre,Sales|
|Industries||Academic,Call Centre & Helpdesk,Sales|
Please be advised that this is a temporary position with a fixed term contract expiration date of February 2018. No possibility of permanence.
The main purpose of the Sales Acquisitions Advisor is to be the first point of contact for student enquiries regarding admission, registration and programme information. The position performs student recruitment activities via telephone, email as well as face-to-face meetings with prospective students and is responsible for selling Milpark Education Qualifications and promoting the portfolio of Milpark Education’s programmes to prospective students.
Main Responsibilities include:
Sales and Administration
-Answer inbound calls, emails and prospective
students that walk into the offices.
-Assist student with admission and registration
process to ensure appropriate guidance is
provided regarding programme and qualification -Requirements and financial obligations.
-Provides prospective students with the highest
level of customer service through effective
phone, email and face-to-face communication -Deliver prepared sales scripts to persuade
potential students to purchase a product -Assist with providing sales documentation and
information -Attend promotional events if and when required
-Review enrolment/ registration documentation
received from prospective student and ensure
all required information is obtained -Ensure that all student records are updated on the
database -Ensure that all Web queries are answered promptly
and that the required follow up is done according
to the requirements set to in the SLA -Meet activity and registration targets set by the Contact Centre Manager.
Customer Service & Student contact:
-Ensure that all documentation is processed
correctly including assisted registration.
-Ensure that all student queries are resolved quickly
-Assist Student Services Administrators when
-To build and maintain good relationships with
students, customers and colleagues.
-Answer telephonic and electronic requests for sales
documentation and information within 24 hours. Follows up on outstanding/incorrect Documentation uploaded by students.
-Drive and ensure high customer services delivery
- Demonstrate an awareness of the Milpark
organisational policies and procedures.
-Ensure that you are fully aware of the
functionality of the various systems and tools as
required in the sales team.
-Ensure that you fully understand the details of the
Milpark portfolio of Educational Products &
-Ensure that all deadlines / critical dates pertaining
to SSD are adhered to according to academic
planners, rosters etc.
-Ensure that all interested students are contacted
for marketing purposes and that follow ups are
Desired Behavioural Competencies:
-Customer Service focused
-Able to work under pressure
-Passionate about providing quality education
-Team player with integrity & respect
-Personal accountability and responsibility
-Extraordinary organizational skills
-Professional & Reliable
-Enthusiastic and driven
-Persuasive & Assertive
Education & Experience Requirements:
-Minimum of a Grade 12 Qualification
-Further Qualification in Sales will be an advantage -Call Centre Sales experience, or telesales
-Relevant work experience inclusive of data-
-Experience in an educational environment entailing
one on one interaction is highly preferred.
-Ability to use technology (Excel, Outlook, Web,
databases, CRMHigh Level Verbal and written
|Job Closing Date||13/12/2017|